As a new staff member at Lutheran Services in America, my favorite part of the job, hands-down, is to meet our members. I don’t think there's a better way to understand an organization and how it operates than to visit in person. Recently, Alesia Frerichs, VP of Member Engagement, and I took a trip to Baltimore to visit the Kathryn's Kloset ministry of Diakon. Diakon, a member of LSA, is a social ministry organization that provides a range of senior services and programs and services for children, youth and families. They serve communities in Pennsylvania and Maryland, and annually touch the lives of 50,000-60,000 people.